Moveworks Review: AI-Powered Employee Support Platform

What is Moveworks?

Moveworks is an AI-powered platform designed to transform how employees get work done by automating support. Its primary purpose is to streamline the resolution of workplace issues such as IT tickets, HR inquiries, and facilities requests through conversational AI. The platform integrates with existing systems to provide instant and accurate solutions, reducing the workload for support teams and improving employee productivity. Moveworks primarily targets medium to large enterprises seeking to optimize internal operations and enhance employee satisfaction by simplifying support processes.

Moveworks solves several critical problems, including:
– Reducing Resolution Time: Employees no longer have to wait hours or days for support tickets to be resolved.
– Minimizing Support Workloads: By automating repetitive tasks, Moveworks frees up support staff to focus on more strategic initiatives.
– Improving Employee Experience: The platform ensures employees can focus on their work without being bogged down by operational issues.

Brief Summary of Moveworks Software

Moveworks stands out for its usability and features, offering a seamless experience for both employees and IT teams. The platform is built on advanced natural language understanding (NLU), which allows it to comprehend and resolve complex workplace issues instantly. It integrates with popular enterprise tools such as Slack, Microsoft Teams, ServiceNow, and Workday, ensuring smooth adoption with minimal disruption to existing workflows.

Key Features:
– Conversational AI: Employees can communicate naturally with the platform to resolve issues without navigating multiple systems.
– Automated Ticket Resolution: Moveworks handles the entire lifecycle of IT and HR tickets, from creation to closure.
– Proactive Notifications: Keeps employees informed about changes, upcoming deadlines, or critical updates.
– Deep Integrations: Works seamlessly with a wide range of enterprise applications, ensuring compatibility and ease of use.
– Customizable Workflows: Tailors support processes to align with the organization’s unique needs.

The platform is designed with a user-centric approach, ensuring that even non-technical users can benefit from its advanced capabilities without requiring extensive training or expertise.

Why Choose Moveworks Over Competitors?

Moveworks distinguishes itself through several unique selling points and standout features:

1. Unparalleled AI Capabilities: Its proprietary NLU algorithms deliver fast and accurate resolutions, outperforming traditional support solutions.
2. Ease of Integration: Unlike many competitors, Moveworks integrates seamlessly with existing enterprise tools, reducing implementation time and costs.
3. Scalability: The platform is designed to handle the complexities of large organizations, making it a top choice for enterprises.
4. Focus on Employee Experience: By proactively addressing common workplace issues, Moveworks enhances employee satisfaction and engagement.
5. Continuous Improvement: The AI learns and evolves over time, ensuring it becomes more effective as it processes more data.

Moveworks is best suited for medium to large enterprises aiming to improve internal operations and employee satisfaction. It is particularly valuable for organizations with high volumes of IT, HR, and facilities requests, as it automates repetitive tasks and ensures quick resolutions.

Ideal User Groups:
– IT Teams: Reduce ticket backlogs and focus on strategic initiatives by automating support.
– HR Departments: Provide instant answers to employee inquiries about policies, benefits, or onboarding.
– Facility Managers: Resolve maintenance requests quickly without manual intervention.
– Employees Across All Levels: Empower employees to solve their own issues, enhancing productivity and reducing frustration.

Specific Use Cases:
1. Onboarding New Employees: Automatically handle common onboarding tasks such as equipment setup, account provisioning, and policy training.
2. IT Support: Resolve common technical issues like password resets, software installations, or network troubleshooting instantly.
3. HR Policy Queries: Provide instant answers to questions about leave policies, benefits, or compliance requirements.
4. Facilities Requests: Streamline the process for reporting and tracking maintenance issues.

By addressing these use cases effectively, Moveworks enables organizations to create a more efficient and satisfied workforce.

Features

Reporting

Moveworks offers comprehensive reporting capabilities that allow businesses to track key metrics and performance indicators. Users can access real-time data on the efficiency of workflows and measure the impact of AI-driven solutions on productivity. Businesses can leverage these insights to optimize operations, enhance decision-making, and identify areas for improvement.

Integrations

Moveworks seamlessly integrates with a variety of enterprise applications, enhancing functionality and workflow. Key integrations include:
– Jira: Streamlines issue tracking and project management.
– Salesforce: Facilitates customer relationship management.
– ServiceNow: Enhances IT service management capabilities.
These integrations enable businesses to automate tasks across multiple systems, reducing friction and enhancing productivity.

Mobile Apps

Moveworks provides mobile applications that empower users to access features on the go. The apps are designed for both iOS and Android platforms, allowing employees to manage requests, find information, and automate tasks from anywhere. This enhances flexibility and supports remote work scenarios.

Single Sign-On (SSO)

Moveworks supports Single Sign-On (SSO) to simplify user access. This feature allows users to log into MyMoveworks and access applications from a single portal, enhancing convenience and security. The platform supports various SSO providers such as Okta and Microsoft Entra, ensuring broad compatibility with enterprise security protocols.

Automation

Automation is a core feature of Moveworks, enabling businesses to streamline repetitive tasks. The AI assistant can complete complex workflows in seconds, utilizing multiple integrations and plugins. For example, it can automatically process PTO requests or IT support tickets, saving time and reducing manual effort.

Security

Security measures are integral to Moveworks, with a focus on data protection and compliance. The platform adheres to industry standards such as GDPR and SOC 2, ensuring user data is handled securely. This includes encryption, access controls, and regular security audits to safeguard sensitive information.

API

Moveworks offers a robust API that allows for extensive customization and integration opportunities. Businesses can leverage the API to build custom applications or workflows that align with their specific needs, facilitating deeper integration with existing systems.

Deployment

Moveworks can be deployed either in the cloud or on-premises, providing flexibility to organizations based on their infrastructure and compliance requirements. Cloud deployment offers scalability and ease of access, while on-premises deployment may be preferred for organizations with stringent data security needs.

This comprehensive overview covers the core features of Moveworks software, providing insights into how it can enhance business operations across various dimensions.

Location

Moveworks Company Information

Headquarters Location:
– Address: 1400 Terra Bella Avenue, Mountain View, CA 94043, United States

Additional Locations:
– San Francisco, CA: 221 Main Street, Suite 780, San Francisco, CA 94105, United States
– Austin, TX: 515 Congress Ave, Suite 1212, Austin, TX, United States
– New York, NY: 135 Madison Ave, Suite 115, 12th Floor, New York, NY, United States

Support Services:
– Website Contact: Moveworks Contact Us
– Types of Support Available:
– AI-driven support through their platform
– Email support for existing customers
– Chat functionality integrated into their AI assistant
– Operating Hours: Specific support hours are not detailed on their website, but typically, companies like Moveworks offer standard business hours support. It is advisable to contact through their website for exact timings.

Company Overview:
Moveworks is a leader in AI-driven workplace solutions, providing an AI assistant that helps employees automate tasks and find information seamlessly across various systems. Their services are trusted by notable organizations like Databricks and Broadcom.

AI Features:
– Moveworks AI Assistant uses advanced natural language processing to understand employee requests and automate tasks across different applications.
– The platform integrates with existing business systems, enhancing overall productivity and employee satisfaction.

History and Team

Year Founded:

Moveworks was founded in 2016.

Number of Employees:

As of the latest available data, Moveworks has approximately 300 employees.

Team:

Bhavin Shah – CEO and Co-founder

Bhavin has over 25 years of experience in building companies. He was previously the CEO of Refresh.io, which was acquired by LinkedIn. He holds an MA in Education, Technology & Business from Stanford University and a BS in Computer Science from UCSD.

Vaibhav Nivargi – CTO and Co-founder

Vaibhav oversees core infrastructure and platform functions. He founded ClearStory Data and was an early engineer at Aster Data. He has an MS in Computer Science from Stanford University.

Varun Singh – President and Co-founder

Varun manages product, customer success, and professional services. He holds a Ph.D. in Engineering & Design Optimization from the University of Maryland and an MS in Engineering & Applied Mathematics from UCLA.

Jiang Chen – CTO of AI and Co-founder

Jiang leads machine learning efforts at Moveworks. He has a Ph.D. in Computer Science from Yale and extensive experience in engineering roles at Google, Airbnb, and Yahoo!

Pricing

Pricing Plans

Moveworks is a leading artificial intelligence company that functions as a Software as a Service (SaaS) platform, primarily aimed at enhancing employee support through automation and information retrieval across various business applications. Here are the details regarding their pricing plans and business model:

Contract Options: Moveworks pricing is typically structured around a contract duration, with a common option being a 12-month contract.

User-Based Pricing:

The cost is based on the number of users. For a 12-month contract involving 1,000 to 2,500 users, the price is $150.00 per user per year.

Therefore, for 1,000 users, the total would be $150,000 annually, while for 2,500 users, it would amount to $375,000.

Median Cost:

Based on data from various purchases, the median cost that buyers pay for Moveworks is approximately $130,000 per year, with the reported range being between $90,000 and $265,425, depending on the specific use case and negotiations.

Features per Plan

• AI Copilot: The core feature of Moveworks is its AI copilot, which allows employees to chat and access information seamlessly across different systems, including Salesforce, Workday, and SAP.
• Task Automation: The platform can automate multi-step tasks, helping to eliminate repetitive support issues and enhancing productivity.
• Creator Studio: This allows developers to create custom integrations and conversational AI use cases tailored to their organization’s needs.
• Employee Experience Insights: This feature analyzes support tickets in real-time, enabling organizations to prioritize and address the most pressing employee needs effectively.

Additional Aspects

• Security and Compliance: Moveworks ensures compliance through various certifications, including SOC2 attestation, and offers data protection agreements to safeguard user data.
• Purchase Options: Customers can choose to pay upfront or in installments based on the terms of their contracts.
• Vendor Refund Policy: Specific details regarding refunds are typically handled on a case-by-case basis, and customers are advised to contact Moveworks directly for inquiries.

Moveworks positions itself as a comprehensive solution for organizations looking to enhance employee productivity and satisfaction by integrating AI into their internal support systems.

Free Trial

Moveworks does not explicitly offer a free trial. Instead, they provide the option to request a personalized demo of their software. During this demo, users can expect to:
– Discuss their company goals and challenges.
– Assess their technical environment.
– Receive an overview of the Moveworks Copilot.

To sign up for the demo, users need to fill out a form on the Moveworks demo page. After submitting the form, a sales representative will reach out to the user shortly to arrange the personalized demo.

Additionally, users who are interested in trying Moveworks can access the “Moveworks Playground” at playground.moveworks.com, which allows them to explore the functionalities of Moveworks without a formal trial. However, the specific features available during this playground experience have not been detailed.

Demo

Moveworks offers a product demo to showcase its enterprise AI platform. The demo typically covers the following features:
– Enterprise AI Assistant: Demonstrates how the AI assistant can provide instant answers, automate tasks, and boost productivity.
– Search Functionality: Illustrates how the search experience is purposeful and accurate, eliminating employee toil and providing personalized answers.
– Business Automation: Shows how the assistant can automate workflows across various applications and systems.
– Agent-Building: Covers the capabilities for developers to create custom AI agents that facilitate enterprise processes.
– Analytics & Insights: Provides insights into usage and trends to help organizations improve their processes.

Users can sign up for the demo through the following link: Get a demo.

YouTube Resources

Here are some YouTube videos related to Moveworks that provide further insights into their offerings:
1. Take the friction out of work with the Moveworks AI Copilot | ODFP634
2. Moveworks: AI Copilot Advantage | ODFP250 – YouTube
3. Moveworks – YouTube Channel

Funding and market

Industry

Moveworks operates in the Artificial Intelligence (AI) industry, specifically within the enterprise software sector. The company focuses on automating workplace support tasks through its AI-driven platform. This platform utilizes natural language processing (NLP) and machine learning to provide solutions for IT support, HR inquiries, and various other operational tasks within organizations. The AI industry is rapidly growing, driven by the increasing demand for automation in business processes and improving employee productivity through intelligent systems.

Market

The market for AI in enterprise software is vast and expanding. Moveworks’ primary market includes large enterprises seeking to enhance their operational efficiency and reduce costs through automation. According to recent estimates, the global market for AI in enterprise applications is expected to grow significantly, with projections suggesting it could reach over $100 billion by 2025. Moveworks has positioned itself effectively within this market, and while specific market share data is not publicly disclosed, it has gained traction with major clients, indicating a strong presence.

Funding

Moveworks has raised a total of $305 million over six funding rounds. Notable rounds include:
– Series A in April 2019
– Series B in November 2019
– Series C in June 2021, where it achieved a valuation of $2.1 billion
– The latest funding round occurred in May 2024, categorized as an Incubator/Accelerator round.

Key investors include Alkeon Capital, Tiger Global Management, Kleiner Perkins, and Sapphire Ventures, among others. This substantial funding supports Moveworks’ growth and expansion in the AI sector.

Stocks

Moveworks is currently a privately held company and is not publicly traded. There are no stock ticker symbols associated with Moveworks since it has not yet entered the public market. However, accredited investors have the opportunity to invest in Moveworks through platforms like EquityZen, which facilitate access to private company shares before an IPO.

Latest news

Moveworks Latest News and Updates

Moveworks Year in Review 2023

Moveworks has had a remarkable year in 2023, achieving significant milestones:

• Hosted flagship events like Moveworks Live and Moveworks.global, bringing together customers, partners, and employees.
• Participated in over 100 industry events worldwide, including hosting 13 Moveworks.local meetups.
• Surpassed 300 enterprise customers leveraging its conversational AI.
• Recognized in the Forbes Cloud 100 for the first time and Forbes AI 50 for the fifth consecutive year.
• Unveiled a next-gen copilot and launched MoveLM™, a proprietary large language model designed for enterprise AI use cases.

Moveworks also focused on leveraging AI technologies like GPT-4 to deliver measurable business impact through its proprietary MoveLM™.

Key Announcements from Moveworks in 2023

• FedRAMP® Ready Status: Moveworks achieved FedRAMP® Ready status for its GovCloud, enabling government agencies to enhance employee support within a secure environment.
  Learn More
• Quick GPT Launch: A new feature that improves employee productivity by incorporating foundational LLMs into the AI Assistant.
  Learn More
• Alliance with Microsoft: Expanded its strategic alliance with Microsoft, becoming one of the first third-party agents for Microsoft 365 Copilots.
  Learn More
• Enterprise Search and Reasoning AI: Introduced Enterprise Search with Agentic AI, enhancing reasoning capabilities for accurate and trustworthy information retrieval.
  Learn More
• Agentic Automation: Launched Agentic Automation, a solution enabling developers to create AI agents faster than traditional automation tools.
  Learn More

Recognition and Growth

Moveworks was highlighted in the 2024 Gartner Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management as a “Challenger.” Additionally, the company achieved over $100M ARR, reaching Centaur status, with significant support from clients like Toyota, Broadcom, and 10% of Fortune 500 employees.

Search Trends

Analysis of Moveworks’ Search Volume Trends and Popularity

Current Search Volume Metrics for Moveworks

• Monthly Search Volume: 6,600 searches per month for the keyword “Moveworks.”
• Competition Index: Low (12).
• Cost-Per-Click (CPC): $1.39.
• Top-of-Page Bid (Low & High): $15.

Despite the lack of historical data to determine whether Moveworks’ popularity is increasing, decreasing, or stable, other indicators suggest growing interest in the company.

Reasons Behind Moveworks’ Popularity Trends

Moveworks has achieved significant milestones and launched innovative solutions, which likely contribute to its search volume and overall popularity. Below are some of the key factors driving this trend:

1. Recognition for Generative AI Innovation
   Moveworks was awarded the “Best Natural Language Generation Platform” in the 2023 Artificial Intelligence Breakthrough Awards. This positions the company as a leader in AI innovation.
   Read More
2. Expansion into the Public Sector
   The company achieved FedRAMP® Ready status for its Moveworks GovCloud, enabling government agencies to leverage their AI capabilities.
   Details
3. Launch of Quick GPT
   Moveworks introduced Quick GPT, a feature designed to integrate foundational large language models (LLMs) for enhanced employee productivity.
   Learn More
4. Strategic Alliance with Microsoft
   Moveworks expanded its collaboration with Microsoft, becoming one of the first third-party agents for enterprise use cases with Microsoft 365 Copilot.
   Read More
5. Collaboration with Box
   The partnership with Box focuses on making information instantly accessible and actionable for employees, reducing workplace disruptions.
   Details Here
6. Innovative Enterprise Search and Reasoning AI
   Moveworks launched new features, including Enterprise Search and enhanced retrieval-augmented generation (RAG) with reasoning, addressing challenges in information retrieval.
   Explore Here
7. Recognition in Gartner Magic Quadrant
   The company was recognized as a Challenger in the 2024 Gartner Magic Quadrant for Artificial Intelligence in IT Service Management, reflecting its vision and execution capabilities.
   Full Report
8. Launch of Agentic Automation
   Moveworks introduced Agentic Automation, enabling developers to create powerful AI agents quickly and efficiently.
   Details
9. Achieving $100M Annual Recurring Revenue
   Moveworks achieved the “Centaur” status by surpassing $100M ARR, with customers like Toyota and Broadcom, supporting 10% of Fortune 500 employees.
   Learn More

Moveworks’ current search volume of 6,600 monthly searches reflects growing interest in the company. This is likely driven by its groundbreaking innovations, public sector expansion, strategic partnerships, and industry recognition. These accomplishments make Moveworks a key player in the AI-driven enterprise solutions space. Further monitoring of search trends and additional data will help solidify this analysis.

Review

Notable Companies Using Moveworks

Moveworks is an AI-driven IT service management (ITSM) platform that helps organizations streamline their operations through automation and improved employee experiences. Here are some notable companies leveraging Moveworks:

1. Autodesk: Uses Moveworks to enhance employee support and streamline IT processes, allowing employees to resolve issues quickly through automated assistance.
2. Broadcom: Utilizes Moveworks to automate IT support tasks, reducing the workload on human agents and increasing response times for employee requests.
3. Toyota North America: Employs Moveworks to improve operational efficiency by automating support inquiries and providing instant solutions to common IT issues.
4. Mercari: Successfully resolved 74% of IT issues with Moveworks, enabling the company to scale operations effectively. (Source: Moveworks Customers)
5. Starburst: Leverages Moveworks for onboarding new employees, providing instant answers to queries related to their roles and responsibilities, thereby enhancing the onboarding experience. (Source: CB Insights)
6. Lucid: Integrates Moveworks to facilitate visual collaboration and enhance employee productivity by streamlining request management.
7. Jamf: Uses Moveworks for Apple device management solutions, enhancing the experience of IT support for its users.

Features of Moveworks

• AI Copilot for automated assistance.
• Natural Language Processing (NLP) capabilities.
• Integrations with existing IT service management tools.
• Employee experience insights to gauge satisfaction and efficiency.

Alternatives to Moveworks

While Moveworks is a prominent choice for AI-driven ITSM, several alternatives offer competitive features and pricing. Here’s a comparison of notable alternatives:

Tool Name	Best For	Ease of Deployment	Primary Use Case	Pricing
Qatalog	Affordable, easy-to-implement search	Quick setup, no data migration	Secure, real-time enterprise search solution	Free trial; Pro: $15/user/month
Microsoft Copilot	Microsoft ecosystem users	Requires Microsoft ecosystem	Enhancing productivity within Microsoft apps	Custom pricing
ServiceNow Virtual Agent	ServiceNow users needing AI automation	Integrated within ServiceNow	Automating routine tasks in IT, HR, and customer service	Custom pricing
UiPath	Businesses looking for comprehensive automation	More complex setup	Automating repetitive business processes	Custom pricing
Glean	Companies needing unified search	Simple deployment	Company-wide search and AI-powered knowledge management	Custom pricing
IBM Watson Assistant	Businesses needing conversational AI support	Pre-built templates available	AI-powered self-service and support automation	Custom pricing
Zendesk AI	Companies using Zendesk for automation	Easy adoption	AI-enhanced customer support and ticketing	Custom pricing
Yellow.ai	Businesses needing multilingual support	No-code AI engine	Multi-channel customer engagement	Custom pricing
Espressive	IT help desk automation	Moderate complexity	Streamlined employee support	Custom pricing

Key Points for Consideration:

• Pricing: Moveworks is often seen as premium, making some alternatives more appealing for small and medium-sized businesses.
• Ease of Implementation: Some competitors like Qatalog offer quicker setups and simpler integrations.
• Features: Depending on the specific needs—like employee experience insights or customer service automation—different tools may provide better value.

Moveworks offers robust AI solutions for ITSM, organizations should evaluate their specific requirements and consider alternatives that align with their operational goals. For further details, you can explore the sources provided for verification.