About
What is Yellow.ai?
Yellow.ai is an AI-first customer service automation platform designed for enterprises. Its primary purpose is to streamline customer service operations with accurate, faster, and personalized interactions powered by advanced AI capabilities. The platform targets businesses seeking to enhance customer service efficiency, increase engagement, and reduce operational costs.
Yellow.ai addresses common challenges faced by businesses such as high customer service inquiries, the need for 24/7 support, and the demand for immediate, human-like responses. By leveraging AI, it automates up to 90% of customer interactions, providing self-service capabilities and proactive solutions to reduce customer effort.
Summary of Yellow.ai Software
The Yellow.ai platform is designed with usability in mind, providing a user-friendly interface that allows businesses to deploy AI agents across multiple channels, including voice, chat, and email. Its key features include:
- Human-like Conversations: Utilizes in-house LLMs (Large Language Models) to create effective customer interactions.
- 150+ Integrations: Seamlessly connects with existing business tools for quick deployment.
- AI Agent Assist: Offers real-time guidance, knowledge base integration, and sentiment analysis to support customer service agents.
- VoiceX: Generates lifelike voices for real-time responses to complex customer requests.
Why Choose Yellow.ai?
Yellow.ai stands out from competitors for several reasons:
- High Automation Rate: Automates up to 90% of customer interactions.
- Multi-Channel Support: Provides seamless support across various channels, enhancing customer engagement.
- Proven Results: Delivers 60% more engagement and a 40% increase in customer satisfaction (CSAT).
- Advanced AI Capabilities: Features such as Natural Language Understanding (NLU) and sentiment analysis for superior performance.
Ideal User Groups for Yellow.ai
Yellow.ai is best suited for:
- Enterprises: Large organizations aiming to automate and improve their customer service operations.
- SMBs (Small and Medium Businesses): Cost-efficient solutions for managing customer inquiries effectively.
- Customer Support Teams: Tools designed to increase agent efficiency and improve customer satisfaction.
Specific use cases where Yellow.ai excels include:
- Automating FAQ responses to reduce the workload on customer service teams.
- Providing 24/7 support through AI-powered chatbots.
- Enhancing customer interactions with personalized recommendations based on previous interactions.
Features
Comprehensive Reporting Capabilities
Yellow.ai offers a robust Insights module for tracking comprehensive analytics related to bot performance. Key features include visualization tools, data exploration capabilities, custom alerts, and customizable dashboards. The software tracks critical metrics such as user traffic, retention, engagement trends, and demographic insights. Businesses can utilize filtered data reports, export metrics, and real-time actionable insights to enhance customer satisfaction and make informed decisions.
Enhanced Workflow Through Integrations
Yellow.ai provides a variety of integrations that significantly enhance its functionality:
- Freshchat Integration: Connects bots with Freshchat for automated customer support.
- Genesys PureCloud Integration: Optimizes contact center operations.
- GPT Integration: Enables advanced language processing and AI-driven interactions.
- HubSpot Integration: Automates customer engagement and lead management.
- Salesforce CRM Integration: Streamlines customer data and interactions.
- Salesforce Live Agent Integration: Enhances live agent support.
- SAP SuccessFactors Integration: Improves HR processes.
- ServiceNow Integration: Automates service management.
- Twilio Integration: Supports real-time messaging and voice interactions.
- Zendesk Integration: Automates ticket management and customer support.
- Zoho CRM Integration: Simplifies customer relationship management.
These integrations automate tasks and enrich customer experiences, making them crucial for maximizing the platform’s utility.
Mobile Applications for On-the-Go Users
Yellow.ai offers mobile apps with the following features:
- Omni-channel support for seamless communication via chat, email, and voice.
- AI-powered conversations for human-like interactions.
- Real-time responses and 24/7 availability.
- Multi-language support in over 135 languages.
The mobile apps are available on iOS and Android platforms. Use cases include customer support, sales, e-commerce, healthcare, and travel services, ensuring support for users on the go.
Streamlined Access with Single Sign-On
Yellow.ai supports Single Sign-On (SSO) with platforms like Google SSO, Microsoft SSO, and Azure Active Directory. This feature enhances user convenience by allowing login with existing credentials, reducing the need for multiple passwords. Additionally, it improves security through better access control and monitoring capabilities.
Time-Saving Automation Features
Yellow.ai offers a wide array of automation features, including:
- AI-Powered Chatbots: Handle inquiries, bookings, and transactions autonomously.
- Automated Ticketing Systems: Streamline support processes with automated routing.
- Predictive Analytics: Anticipate customer needs for proactive service.
- Self-Service Options: Empower customers with FAQs and knowledge bases.
- Omnichannel Support: Ensure consistent communication across platforms.
- Automated Reporting: Track and analyze data for better decision-making.
These features reduce response times and improve operational efficiency.
Robust Security Measures
Yellow.ai employs comprehensive security measures, including:
- Certifications such as ISO/IEC 27001:2013, ISO/IEC 27018:2019, and SOC 2 Type 2.
- Data encryption and role-based access controls.
- Compliance with GDPR, including data redaction and privacy policies.
These measures ensure high standards of data protection and privacy.
Flexible API Capabilities
Yellow.ai provides a robust RESTful API with features like:
- User management and event handling.
- Outbound notifications and email ticketing.
- Secure OAuth authentication and webhook configuration.
It enables businesses to create customized experiences and integrate external services seamlessly.
Versatile Deployment Options
Yellow.ai offers two deployment options:
- Cloud-Based: Scalable, cost-efficient, and easily accessible. However, it depends on internet connectivity and may raise security concerns.
- On-Premises: Provides control and data privacy but requires higher upfront costs and maintenance.
These options cater to varying organizational needs, balancing flexibility and control.
Location
Locations and Branches
Headquarters: Yellow.ai is headquartered at 400 Concar Drive, San Mateo, California, United States.
Additional Branches:
- Bengaluru, India: Located at Brigade Metropolis, focusing on research and development.
- Kota Kinabalu, Malaysia: Office at Damai Plaza, supporting regional customer engagement and business development.
- Singapore: Based in The Octagon on Cecil Street, managing operations and client relations in the Asia-Pacific region.
- Abu Dhabi, United Arab Emirates: Situated in Yas Creative Zone, driving innovation in the Middle East.
Support
Yellow.ai offers various support channels to assist its users:
- Email Support: Available for queries and assistance.
- Phone Support: Provides direct communication for urgent matters.
- Chat Support: An AI-powered chat service for instant help and resolutions.
While specific response times and support hours are not mentioned, Yellow.ai is committed to efficient customer service, ensuring timely responses and enhanced user experience. For more details, visit their official website.
History and Team
Year Founded
Yellow.ai was founded in 2016.
Number of Employees
Yellow.ai currently has over 650 employees.
Team
| Name | Position |
|---|---|
| Raghu Ravinutala | Chief Executive Officer & Co-founder |
| Rashid Khan | Chief Product Officer & Co-founder |
| Jaya Kishore Gollareddy | Chief Technology Officer & Co-founder |
| Neeru Mehta | Chief Human Resources Officer |
| Puneet Arora | Global President |
| Madhav Chinta | Vice President, Engineering |
Pricing
Business Model of Yellow.ai
Yellow.ai is a leading SaaS company specializing in AI-powered conversational solutions for businesses. Their platform enables organizations to deliver seamless customer engagement across multiple channels using AI chatbots and automation. Below is a detailed explanation of their pricing plans, presented in a tabular format for easy understanding.
Pricing Plans
| Pricing Plan | Features | Limitations | Notes |
|---|---|---|---|
| Freemium Plan |
|
|
Automatically enrolled upon signing up. Allows you to explore the platform before upgrading. |
| Premium Plan |
|
Custom pricing based on specific needs; contact for details. |
Features designed for larger enterprises with extensive customer engagement needs. |
For more information about their offerings, visit the official website: [Yellow.ai](https://yellow.ai/)
Funding and market
Industry
Yellow.ai operates in the software industry, specifically focusing on conversational artificial intelligence (AI) and customer service automation. Founded in 2016 in Bangalore, India, and now headquartered in San Mateo, California, Yellow.ai aims to transform customer interactions through advanced AI technologies.
The company offers a dynamic automation platform that utilizes generative AI to enhance customer support, commerce, and employee experiences. Their services are designed to automate large-scale customer service tasks across various industries, including banking, healthcare, utilities, and retail. Yellow.ai markets itself as a global leader in AI-powered customer service, providing solutions that achieve significant automation and efficiency, such as 90% automation in customer service interactions and 60% reduction in operational costs.
Yellow.ai’s platform is noteworthy for its ability to handle over 2 billion interactions quarterly, boasting an intent accuracy rate of over 97%. Their offerings include pre-built integrations with major software platforms like SAP and Salesforce, allowing enterprises to streamline workflows and improve customer engagement across multiple channels.
In summary, Yellow.ai is positioned in the technology and artificial intelligence sector, specializing in customer service automation through conversational AI, making it a key player in the software industry focused on enhancing customer experiences.
Market
Yellow.ai operates within the rapidly growing conversational AI and customer service automation sector, which is becoming increasingly vital for enhancing customer and employee experiences through advanced AI technologies.
The global conversational AI market is projected to experience significant growth, expected to expand from USD 13.2 billion in 2024 to USD 49.9 billion by 2030, representing a compound annual growth rate (CAGR) of 24.9% during this forecast period. This growth is driven by the increasing integration of AI chatbots in messaging services, the emergence of generative AI, and the rising demand for personalized customer interactions facilitated by advanced technologies like natural language processing (NLP) and automatic speech recognition (ASR).
Yellow.ai has established itself as a prominent player in this market. According to recent reports from G2, a reliable source for software assessments, Yellow.ai has been recognized as a leader based on exceptional user reviews and a robust market presence. The platform is noted for its user-friendly interface, seamless integration capabilities, and customizable solutions that cater to various business needs. This adaptability allows Yellow.ai to serve a diverse range of industries including e-commerce, healthcare, and finance.
In terms of specific market share, while exact figures may vary, Yellow.ai’s significant presence and positive reception in user reviews suggest that it holds a competitive position among the top providers in the conversational AI space. The increasing reliance on AI-driven solutions for customer service and the growing demand for automation in communication further solidify Yellow.ai’s role as a key player in shaping the future of customer engagement.
Overall, Yellow.ai is well-positioned to capitalize on the burgeoning growth of the conversational AI market, leveraging advanced AI technologies to enhance customer interactions and streamline operational efficiencies for businesses worldwide.
Funding
Yellow.ai has raised a total of $102 million across 3 funding rounds. Below is the breakdown:
- Series A (June 2019): $4 million
- Series B (October 2020): $20 million
- Series C (August 4, 2021): $78 million
These funds have enabled Yellow.ai to expand its operations, further develop its AI-powered platform, and solidify its position as a leader in the conversational AI market.
Stocks
Yellow.ai is not a publicly traded company; it remains privately held and does not have a stock ticker. As such, purchasing its stock is not available to the general public and can only be accessed by accredited investors. The company has raised a total of $102.35 million over eight funding rounds, with its latest funding round being an Incubator/Accelerator round that took place on December 1, 2023.
Search Trends
Search Volume Analysis for Yellow.ai
| Keyword | Search Volume | Competition | Cost Per Click (CPC) | Low Top of Page Bid | High Top of Page Bid |
|---|---|---|---|---|---|
| Yellow.ai | 1,000 | Low | $3.51 | $2.66 | $6.91 |
| Conversational AI | 6,600 | Low | $16.41 | $4.27 | $18.40 |
| AI chatbots | 90,500 | Low | $7.25 | $1.26 | $10.99 |
| Voice bots | 390 | Low | $11.38 | $1.67 | $15.00 |
| Omnichannel support | 210 | Low | $14.41 | $25.00 | $88.00 |
| Voice AI | 33,100 | Low | $2.53 | $0.73 | $2.44 |
| LLMs | 90,500 | Low | $8.64 | $1.98 | $8.76 |
| Customer service automation | 1,600 | Low | $49.00 | $12.53 | $57.71 |
| Chatbot platforms | 480 | Low | $26.40 | $5.80 | $28.62 |
| Conversational AI benefits | 10 | Low | $31.46 | $2.89 | $14.94 |
Popularity Trend Analysis for Yellow.ai
Yellow.ai has seen significant traction in the conversational AI space. High search volumes for keywords like “AI chatbots” (90,500) and “LLMs” (90,500) indicate growing interest in AI-driven solutions. With keywords such as “Voice AI” (33,100) and “Conversational AI” (6,600), it is evident that there is a steady rise in demand for voice-based and conversational AI platforms.
The popularity of Yellow.ai is further reinforced by the competitive CPC for keywords like “Customer service automation” ($49.00) and “Chatbot platforms” ($26.40), indicating a highly valued market segment.
Reasons for Popularity Trends
Yellow.ai’s recent product launches, partnerships, and achievements have contributed to its growing popularity. Below are key developments and their impact:
1. Conversational AI Solutions:
– Yellow.ai’s advancements in conversational AI, including Machine Learning, NLP, and ASR, have enhanced customer engagement and streamlined operations.
2. VoiceX Launch:
– Introduction of VoiceX, a Voice AI solution, has been a game-changer in delivering life-like voices and precise responses in real-time.
3. Generative AI Platform – YellowG:
– Launch of YellowG, a generative AI platform for automating workflows, has elevated its stature among enterprises.
4. Partnerships and Industry Impact:
– Partnerships with companies like SIA’s Pelago have reshaped industries such as air travel through automation.
5. Awards and Recognitions:
– Recognitions like Entrepreneur India’s 35under35 2023 validate Yellow.ai’s leadership in AI-driven customer engagement. [Read more](https://yellow.ai/newsroom/).
Yellow.ai’s focus on innovation and automation has positioned it as a leader in the conversational AI domain, driving its popularity and search volume trends.
Review
Customers
Notable Companies Using Yellow.ai
- Hyundai Motor India
Industry: Automotive
How They Leverage Yellow.ai: Hyundai employs Yellow.ai’s AI automation to enhance customer engagement across various channels, including WhatsApp. They have integrated an omnichannel customer service solution, enabling customers to explore car models, request test drives, and find dealers. This integration has led to over 1 million customer impressions and 1000+ vehicle sales through automated interactions.
Read the full case study - Lion Air Group
How They Leverage Yellow.ai: Lion Air Group has automated 90% of their customer queries using Yellow.ai’s dynamic AI agent, significantly enhancing their customer service capabilities.
Read the full story - AirAsia
How They Leverage Yellow.ai: AirAsia has integrated a Generative AI-powered chatbot across their operations to streamline employee interactions and improve overall service efficiency.
Read the full story - Hero MotoCorp
How They Leverage Yellow.ai: Utilizing dynamic AI agents, Hero MotoCorp has seen a 33% increase in lead conversions.
Read the full story
Alternatives
| Software | Features | Pricing | Target Audience | Link |
|---|---|---|---|---|
| Freshchat | Live chat, AI-powered bots, mobile application | Pricing starts at $15/month | Small to medium businesses | Freshchat |
| Intercom | Customer messaging platform, bots, product tours | Starts at $39/seat/month | Medium to large enterprises | Intercom |
| Haptik | Conversational AI, analytics, integration with various platforms | Custom pricing | Enterprises looking for AI solutions | Haptik |
| Tidio | Live chat, chatbot integration, email marketing | Free plan available, paid starts at $18/month | Small businesses | Tidio |
| ManyChat | Chat automation for Facebook Messenger and SMS | Free plan available, Pro starts at $15/month | Small to medium enterprises | ManyChat |
| Patlive | Live answering service with 100% US-based receptionists | Starts at $205/month | Small businesses | Patlive |
Additional Competitors:
- Zixflow: Omnichannel marketing platform
- Twilio: Communication APIs for building custom communication solutions
- Verloop: AI-driven customer support solutions
For further exploration of these alternatives, you can check out the resources provided in links above.
