SoundHound AI Review: Voice AI Solutions

About SoundHound AI

Delivering Voice AI Solutions for Businesses

SoundHound AI specializes in voice-enabled artificial intelligence solutions designed to improve customer experiences across various industries.
This software is aimed at businesses in sectors like automotive, finance, healthcare, retail, and restaurants. Its focus is on enhancing customer service capabilities through advanced voice AI technology.
SoundHound AI tackles issues like inefficient customer interactions, slow service response times, and the need for personalized user experiences. Its voice-enabled solutions streamline operations, reduce costs, and improve user engagement.

Usability and Features of SoundHound AI

SoundHound AI offers a diverse range of products and features, including:

• Dynamic Drive-Thru: Optimizes voice-enabled services in quick-service restaurants.
• Amelia Agents: AI agents designed to improve customer and employee experiences through conversational AI.
• SoundHound Chat AI Automotive: Transforms in-vehicle experiences with advanced voice assistant features.
• Voice Commerce: Activates voice-ordered goods and services.
• Smart Ordering: Automates phone orders for restaurants, enhancing efficiency.
• Smart Answering: Manages customer calls using voice AI, ensuring efficient responses.
• Employee Assist: Provides immediate answers to staff inquiries, improving workplace productivity.

These tools ensure businesses can offer seamless and efficient interactions, meeting the expectations of modern customers.

Reasons to Choose SoundHound AI

Here’s why SoundHound AI stands out:

• Deep Expertise in Voice Technology: With over four decades of engineering experience, SoundHound delivers advanced voice recognition capabilities.
• Customization Options: Businesses can create tailored voice AI experiences specific to their operational needs.
• Industry-Specific Solutions: SoundHound AI provides targeted solutions for industries, ensuring compatibility and effectiveness in real-world applications.
• Data Sovereignty: Businesses retain control over their data, with the platform operating independently of major tech ecosystems.

These standout features make SoundHound AI a leading choice for businesses seeking innovative voice technology solutions.

Ideal Users and Use Cases for SoundHound AI

SoundHound AI is highly suitable for businesses aiming to enhance their customer engagement and operational efficiency through voice technology.

Ideal User Group	Use Cases
Automotive	Enhancing driver experiences with in-car voice assistance.
Restaurants	Automating order-taking processes and improving service speed.
Finance	Providing immediate responses to customer queries and automating routine tasks.
Healthcare	Guiding patients through care journeys and improving engagement with voice-enabled tools.

SoundHound AI delivers powerful, voice-enabled solutions tailored to meet the demands of these industries, making it a trusted partner for businesses ready to innovate their service delivery.

Features

Reporting Capabilities of SoundHound

SoundHound offers robust reporting capabilities that allow businesses to track key metrics such as order accuracy, average wait times, customer feedback, and usage patterns. These metrics help businesses identify trends, optimize service delivery, and enhance customer satisfaction. For instance, real-time analytics can be leveraged to assess peak ordering times, enabling restaurants to adjust staffing and resources accordingly. The insights gained from these reports can drive data-driven decisions that enhance operational efficiency.

Integrations Enhancing Functionality

SoundHound integrates with various platforms and services, including POS systems, CRM software, and third-party delivery services. This integration capability enhances workflow by providing a cohesive environment where voice AI can streamline operations. For example, integration with POS systems allows for automated order placements directly from voice commands, reducing human error and improving transaction speed.

Mobile Apps for On-the-Go Users

SoundHound provides a mobile application that supports both iOS and Android platforms. The app features music identification, voice search capabilities, and personalized recommendations based on user preferences. On-the-go users can utilize the app to identify songs by humming or singing, making it useful for music enthusiasts. The app also allows for seamless connectivity with other devices, enhancing user experience while commuting or engaging in outdoor activities.

Single Sign-On (SSO) Support

SoundHound supports Single Sign-On (SSO), allowing users to access multiple applications with one set of credentials. This feature enhances user convenience by minimizing login fatigue and improving security through centralized authentication. Compatible platforms may include Google, Microsoft, and other identity providers. By reducing the number of passwords a user must manage, SSO contributes to better security practices and user satisfaction.

Automation Features for Efficiency

Automation is a core feature of SoundHound’s offerings, particularly in restaurant settings. The system automates order taking via voice commands, reducing the need for staff intervention. For example, the AI can handle incoming calls and process orders through a dynamic drive-thru solution, significantly saving time and optimizing the customer experience. This automation not only improves order accuracy but also allows employees to focus on other critical tasks.

Security Measures for Data Protection

SoundHound employs various security measures to ensure data protection and privacy. This includes encryption of sensitive data, compliance with regulations such as GDPR and SOC 2, and regular security audits to identify vulnerabilities. By implementing these measures, SoundHound assures users that their data is handled with the utmost care and in compliance with industry standards.

API Capabilities for Customization

SoundHound offers an API that enables developers to integrate its voice recognition technology into their own applications. The API allows for customization in terms of voice commands, responses, and functionality based on specific business needs. This flexibility provides businesses with the opportunity to create tailored solutions that enhance user experience and engagement.

Deployment Options Available

SoundHound provides various deployment options, primarily focusing on cloud-based solutions. Cloud deployment offers scalability, easy updates, and remote access, which are advantageous for businesses looking to expand their operations. However, for organizations requiring more control over their environment, on-premises options may also be considered, although they come with higher maintenance costs and complexity.

Pros and Cons of SoundHound

Pros:

• Advanced voice recognition and natural language understanding
• Seamless integration with various platforms and services
• Strong automation capabilities that enhance operational efficiency
• Comprehensive analytics for informed decision-making
• Robust security measures to protect user data

Cons:

• Potential dependency on internet connectivity for cloud-based solutions
• Initial setup and integration may require significant resources
• Some users may experience a learning curve with advanced features

This detailed overview of SoundHound software covers the essential features and capabilities, providing a comprehensive look at how it can benefit businesses across various sectors.

Location

Locations and Branches

Branch/Location	Address	Country
Headquarters	5400 Betsy Ross Drive, Santa Clara, CA 95054	United States of America
Branch 1	6 St Denis Street, 1st Floor River Court	Mauritius
Branch 2	3000 South Harbor Blvd, Suite 100	Santa Ana, CA 92704
Branch 3	3500 W. Olive Ave, Suite 300	Burbank, CA 91505
Branch 4	1015 Galleria Blvd, Suite 130	Roseville, CA 95678
Branch 5	6000 W. 3rd St, Suite 300	Los Angeles, CA 90036
Branch 6	2401 N. 1st St, Suite 100	San Jose, CA 95112
Branch 7	150 Spear St, Suite 1200	San Francisco, CA 94105

History and Team

Year Founded

SoundHound was founded in the year 2005.

Number of Employees

The company currently has approximately 180 employees.

Team

Below is a table listing the founders of SoundHound along with their positions:

Name	Position
Keyvan Mohajer	Co-Founder and CEO
James Hom	Co-Founder and Chief Product Officer
Majid Emami	Co-Founder

Pricing

Business Model of SoundHound Software

SoundHound is a leading independent voice AI company that provides businesses with intelligent voice-enabled solutions. Their technology is designed to enable voice interaction, allowing businesses to offer a seamless, hands-free, and efficient customer experience. Their platform supports a variety of industries, including restaurants, retail, automotive, and hospitality.

Pricing Plans

SoundHound offers its services through a Software as a Service (SaaS) model. Below is a detailed breakdown of their pricing plans:

Plan Type	Monthly Cost	Features Included
Basic Plan	$249	Voice AI phone ordering service 24/7 self-service access Increased customer retention and sales Cost savings through automation
Premium Plan	$499	All features in Basic Plan Enhanced customization options Advanced analytics and reporting Priority customer support

Summary of Benefits:

• Increased Customer Retention and Sales: Voice AI allows customers to inquire and place orders anytime, improving satisfaction and loyalty.
• Cost Savings and Optimization: Automating repetitive tasks reduces labor costs and increases efficiency.
• Enhanced ROI: Businesses can achieve significant returns through improved productivity and revenue growth.

For additional details or to explore their services, visit SoundHound.com or request a demo from their website.

Funding and market

Industry

SoundHound operates within the Artificial Intelligence (AI) industry, specifically focusing on voice recognition and conversational AI technologies. The company is recognized as a global leader in voice AI, offering solutions that enhance user interactions through voice-enabled applications. This industry encompasses various sectors, including automation, smart devices, automotive, and customer service, where voice technology is increasingly being integrated.

Market

SoundHound primarily targets the voice AI market, which is part of a rapidly growing sector within the broader AI landscape. The global voice recognition market size was valued at approximately $10.7 billion in 2021 and is projected to grow at a compound annual growth rate (CAGR) of 17.2% from 2022 to 2030. SoundHound’s market share has been bolstered by partnerships with major brands in the restaurant, healthcare, and automotive sectors, positioning the company as a key player in voice technology solutions.

Funding

SoundHound has raised considerable funding over several rounds. Below is a detailed table showcasing the funding rounds:

Funding Round	Date	Amount Raised (USD)	Total Funding to Date (USD)
Seed Round	2013	$3 million	$3 million
Series A	2014	$10 million	$13 million
Series B	2016	$25 million	$38 million
Series C	2020	$75 million	$113 million
SPAC Merger	April 2022	$200 million	$313 million

The company’s most significant funding event was the merger with a Special Purpose Acquisition Company (SPAC) in April 2022, which enabled it to go public with an implied valuation of $1.97 billion.

Stocks

SoundHound is a publicly traded company listed on the NASDAQ under the ticker symbol SOUN. As of the latest financial reports, the company’s market capitalization is approximately $3.41 billion. SoundHound’s stock has seen fluctuations in value, influenced by its financial performance and market conditions. In its most recent reports, the company showcased significant revenue growth, with fourth-quarter revenue increasing by 101% year-over-year, highlighting its robust standing in the industry.

In conclusion, SoundHound’s strategic positioning in the voice AI market, combined with substantial funding and its public listing, underscores its potential for continued growth and innovation in the rapidly evolving AI landscape.

Latest news

Latest News About SoundHound

SoundHound AI Reports Record Fourth Quarter Revenue – Press Release (Feb 27, 2025)

Link: SoundHound AI Reports Record Fourth Quarter Revenue, Up 101%

• SoundHound AI announced a record-breaking revenue of $34.5 million for the fourth quarter, reflecting a 101% increase compared to the same period in the previous year.
• Key achievements included significant customer acquisitions, expanded partnerships, and innovations in generative AI.
• The company also reported full-year revenue of $84.7 million, an 85% year-over-year growth.
• CEO Keyvan Mohajer expressed confidence in the company’s leadership as it adapts to the “Agentic AI” era.
• Despite the positive revenue growth, the adjusted EBITDA for Q4 stood at ($16.8) million, signaling room for financial improvement moving forward.

Where Will SoundHound AI Stock Be in 5 Years? – Analysis

Link: Where Will SoundHound AI Stock Be in 5 Years?

• A detailed analysis focused on SoundHound AI’s stock potential over the next five years.
• The article highlighted the company’s technological innovations and its position as a notable player in the AI industry.
• However, despite its promising technologies, analysts noted that SoundHound was not among Motley Fool’s top 10 stock recommendations for the year 2025.

3 Compelling Reasons to Buy SoundHound Stock After Q4 Earnings

Link: Gold-Eagle Cooperative

• This article outlined three key reasons why investors might consider buying SoundHound stock following its strong Q4 earnings report.
• It emphasized the company’s rapid revenue growth and its strategic positioning within the enterprise conversational AI sector.
• The analysis presented SoundHound as a notable contender in the growing AI market, gaining traction due to its innovative solutions.

These detailed updates showcase SoundHound’s recent financial achievements, strategic advancements, and its position within the AI industry.

Search Trends

Search Volume Analysis of SoundHound

Search Volume Data for SoundHound and Related Keywords

The table below showcases the search volumes for various keywords associated with SoundHound and its services:

Keyword	Search Volume	Competition	Competition Index	Low Top of Page Bid	High Top of Page Bid	CPC
SoundHound	60,500	LOW	4	$0.49	$8.04	$2.67
SoundHound Voice AI	20	LOW	5	–	–	–
SoundHound technology	20	LOW	13	$0.68	$2.25	$1.56
Voice AI Products	–	–	–	–	–	–
Intelligent Transcription	10	LOW	24	–	–	–
Natural Language Understanding	1,300	LOW	3	$3.17	$8.12	$7.50
Automatic Speech Recognition	18,100	LOW	1	$2.25	$10.20	$3.11
Text-to-Speech	301,000	LOW	19	$0.65	$3.16	$2.39
Branded Wake Words	–	–	–	–	–	–

Reasons for Trends in Popularity of SoundHound

1. Nvidia’s Stake Sale:
   • Nvidia’s complete exit from its investment in SoundHound AI led to a significant market perception shift. This announcement caused a 23% drop in SoundHound’s stock price, signaling reduced investor confidence. Nvidia’s reallocation of investments to other AI ventures further influenced SoundHound’s popularity.
2. Market Volatility and Federal Reserve Actions:
   • The company’s stock has been subject to significant volatility. The Federal Reserve’s decision to limit interest rate cuts directly impacted high-growth stocks in the AI industry, including SoundHound, contributing to fluctuations in search interest.
3. Revenue Growth and Diversification:
   • Despite challenges, SoundHound has shown impressive revenue growth, achieving an 89% year-over-year increase in Q3 2024. The company’s efforts to diversify its client base across automotive, healthcare, financial services, and other sectors have kept it relevant.
4. AI Industry Trends:
   • Increased interest in AI-related technologies has occasionally spiked search volumes for SoundHound. Positive developments in its voice AI technology and new partnerships have kept the company in the spotlight despite broader economic challenges.

Review

Customers

1. Stellantis: Stellantis has integrated SoundHound’s voice AI technology into its vehicles to deliver customized in-car experiences. This allows users to access cloud-based information and control in-car systems through voice commands, enhancing convenience and user satisfaction.
2. Hyundai: Hyundai employs SoundHound’s voice AI technology in its cars sold globally. This integration brings advanced voice recognition and voice commerce solutions, offering an intuitive and user-friendly driving experience.
3. Kia: Kia has launched a customized voice assistant for its Seltos Smart SUVs, leveraging SoundHound’s technology. This feature enables users to control car functions such as navigation and entertainment systems while accessing real-time information.
4. Honda: Honda uses SoundHound’s AI to provide a hands-free in-car assistant for models like the Honda e and Honda Jazz. The assistant supports multiple European languages, making it suitable for international users.
5. White Castle: White Castle enhanced its drive-thru ordering experience by deploying SoundHound’s voice AI. Customers can now place orders in a hands-free and personalized manner, improving efficiency and satisfaction.
6. Toast: Toast has integrated SoundHound’s voice AI technology with its restaurant POS systems. This enables restaurants to process voice orders and automate customer inquiries seamlessly.
7. Square: Square collaborates with SoundHound to automate phone ordering processes for restaurants. This enhances operational efficiency and provides a better customer experience.

Alternatives

Software	Features	Pricing	Target Audience
Google Assistant	Voice recognition, smart home integration, extensive API access	Free; hardware costs apply	General consumers, developers
Amazon Alexa	Smart home control, voice commerce, extensive skills	Free; hardware costs apply	General consumers, businesses
IBM Watson	Advanced AI capabilities, natural language processing	Custom pricing	Enterprises, developers
Microsoft Azure Speech	Speech recognition, voice synthesis, conversational AI	Pay-as-you-go; free tier available	Developers, enterprises
Nuance	Voice recognition, natural language understanding, healthcare focus	Custom pricing	Healthcare, enterprises

Comparing FlowHunt with SoundHound

Both FlowHunt and SoundHound utilize AI to drive interactive and automated solutions. While SoundHound excels in voice AI for conversational intelligence, FlowHunt enables users to achieve similar automation and interaction goals through its no-code platform, allowing anyone to build AI-driven chatbots and tools effortlessly. FlowHunt’s user-friendly interface and modular design make it a versatile solution for various industries.