You can connect the FlowHunt Chatbot to your favorite customer service tools for a smooth transition to human support. Thanks to the AI agent’s smart decision-making, it knows exactly when to escalate to human support.
The Contact Human Assist Tool
The Human Assist group of Tools allows for a seamless transfer to live support. You can integrate with the leading customer service solutions or input custom contact information. An AI Agent then decides when connecting to human support is the best choice.
AI Agents are computer programs that can perform tasks or make decisions independently. The Agents observe their environment, process information, and take action. Their decisions are based on their unique programming, knowledge, and goals.
The Tool tells the AI agent to look out for whenever a user might prefer human assistance. If the user accepts to be transferred, the chatbot outputs the contact buttons based on the information you fill out.
TIP: Are you using a customer service software? Explore our integrations to see if your solution is supported.
The Agent will offer human support whenever it can’t answer a question, detects a negative sentiment, or when a user specifically asks to be transferred. This means a significant reduction in AI hallucinations and annoyed customers.
Settings
Here are the available contact information fields:
- Address: The physical address of your business.
- Email: The email address customers can use to contact you.
- Phone: The phone number customers can use to contact you.
- URL: Your hompeage, support portal, or contact page URL.
How to connect the Contact Human Assist Tool
Let’s create a basic customer service bot. Thanks to the use of an AI Agent, the Flow is super simple and contains just a few components:
- Add Chat Input and AI Agent.
- Connect the input to the Agent.
- Drag in and connect the Contac Human Assist Tool to the AI Agent’s Tool handle.
- Don’t forget to fill out your information in the tool’s settings.
- Since this is a customer support bot, you will want to connect Chat History too, letting the past messages inform future answers.
- You should also connect one or more Knowledge Retrievers as tools. If the bot has no knowledge to work with, it will start offering human support for simple questions. If you supply it with information, the bot will only transfer users when necessary.
- You’re ready to send the Agent’s text output to the chat.
Using the Contact Human Assist Tool
The AI agent will offer human support whenever it can’t answer a question or detects that the user might prefer talking to a human. Of course, the Contact Support button can also be triggered by asking to be transferred.
Try opening the chat window and simply asking for human support or posing a query you know your bot can’t answer.
The FlowHunt bot will reply with the contact buttons while apologizing and asking you to direct your query to a human support agent:
