FlowHunt seamlessly integrates with the leading customer service solutions, including Tawk. This flow template enables you to build an AI chatbot that answers basic queries using your internal knowledge base while forwarding more complicated issues to a human via Tawk.
This template uses an AI agent. Agents are autonomous bots capable of their own reasoning, allowing the Chatbot to correctly assume when it can answer a question based on connected knowledge and when it should perform a human handoff instead.
Once the contact button is pressed, the chatbot promptly changes into your Tawk chat window. Based on your settings, it may switch to a contact form instead:
Don’t forget to fill in the Agent’s system message. Try giving the Chatbot a name, job history, and distinct personality traits to make it truly yours.
Components breakdown
Chat Input: Represents the message you send in the chat. It’s the starting point of any flow.
Document Retriever: Allows the bot to search and use information from your website and linked documents.
Chat History: Ensures the bot remembers a set amount of previous messages.
Tool Calling Agent: An autonomous AI with its own reasoning.
Tawk Human Assist Tool: Pre-programmed tool that connects to Tawk.
Chat Output: Component representing the chatbot’s answer.
Useful Tips
There are several ways you can adjust and improve this flow:
- Try giving the chatbot a name, job title, and some personality in the Agent’s System message. For example: “You are a helpful AI customer service chatbot representing [company]. Your name is [bot name]. You are [personality traits, type of communication, hobbies, etc.]”
- Change the Agent’s system message to reflect your exact needs.
- Experiment with search tools and Knowledge Retrievers to add more knowledge sources.
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